SHARES Questions & Answers
Self-Help Automated Reporting and Evaluation System
SHARES is an acronym for Self-Help Automated Reporting and Evaluation System. It is a web-based application designed to manage, track and evaluate the status of the Self-Help Housing Section 523 Grant Program as well share this information with all parties who provide assistance to the program.
SHARES is a very useful tool for self-help grantees, Rural Development and NCALL. We understand, however, that at times it can be confusing and a bit frustrating. Therefore, this section is for Mutual Self-Help Housing grantees to assist them with some frequently asked questions. We will be updating this as questions arise. Please e-mail your self-help specialist with any ideas of questions to include here.
Q: Who can I contact for help?
A: The SHARES contact person for Region III is Kristina Naylor, Self-Help Program Analyst at NCALL: 302-678-9400.
Q. Why don’t I see my Grants when I Search?
A. You may not be assigned the correct Self-Help security rights. Please contact Kristina at 302-678-9400 so your security can be updated to assign you to the correct Grantee, Contractor or RD Office. Please include your first and last name, eAuthid and the Grantee Name, Contractor Name or RD Office in your email along with a phone number.
Q: Will I have problems accessing SHARES when using Internet Explorer 10?
A: Probably. Currently, the browsers recommended for the new release are Internet Explorer (IE) 8 and 9. If you experiences problems, you can try using Compatibility View by either:
From the main menu in IE: Tools > Compatibility View
If you do not see the main menu, simply right-click anywhere on the menu bar and select Menu bar
Click on the broken page icon in the URL box.
Q: Why can’t I get into the new Self-Help application?
A: Make sure you have all of the following:
- Level-2 eAuthid
- Internet Access - strongly recommend broad band access
- Web Browser (Internet Explorer (IE) version 8 or greater
- Assigned Rural Development security to your proper SHARES Role (i.e., Grantee, Contractor, RD Office, RD National Office, SHARES Administrator)
You will not be able to access the new application until you have a valid, current Level-2 eAuth id. If you have not used your eAuth credentials for some time your id may have been retired. Contact your ISSSPOC to be certain you still have an active account.
Here are the steps to obtain Level 2 e-Authentication access to SHARES:
- To create a Level 2 eAuthentication Account, click here.
- From this point there are four steps to complete.
- Complete all the information requested on the Create an Account page. For detailed help on filling out each of the fields, click on "Create an Account Help" in the top right-hand corner. You will start by creating a unique User ID. Remember, once you create a User ID, you cannot change it. Use one that is easy for you to remember such as firstname.lastname. Note the requirements for a valid password. Your first name, last name and home address must be entered exactly as they appear on your government-issued ID card (such as a driver's license) that you will present at a USDA Service Center to confirm your identity. After completing this page, click Continue to proceed to Step 2.
- If a required field is missing data, or if data was entered incorrectly, you will get an error message letting you know what needs to be corrected. Otherwise, you will see the User Information Confirmation screen with the information that you entered on the previous page. Verify the information. Make sure your e-mail address is correct as instructions to complete the process will be sent to you via e-mail. You can hit the Back button to make changes. If all the information is correct, click Submit to create your account. You will be able to access your account to make changes after your account has been created.
- You will see the Print and Check E-mail page. Print this page for future reference as it tells you what you will need to do once you receive a confirmation e-mail.
- You will receive a confirmation e-mail. Click on the link to ACTIVATE MY ACCOUNT. You must activate your account within seven days of the receipt of the e-mail. Otherwise, you will have to start the process all over again.
- You are now ready to complete the final step explained in the confirmation e-mail. Visit a USDA Service Center or RD Office and show your government-issued photo ID, such as a driver's license, to the Local Registration Authority (LRA). The LRA will then activate your account. You should call before you visit to ensure that the LRA will be available. This will complete the process of obtaining a Level 2 eAuthentication account.